Have your airline called on your behalf
Adding baggage, checking a change condition or understanding what to do after a cancellation can take time. When the information online does not cover your situation, contacting customer service becomes another task in preparing your trip.
With AskLucien, your AI calling assistant, describe your request in writing. The agent can call a supported number, ask your questions and report the outcome. Each passenger retains control over purchases and changes.
Adding baggage: get the conditions before paying
Want to take an extra suitcase or special equipment? Specify the route, the number of passengers and the type of baggage.
Ask Lucien to check:
- The permitted weight and dimensions.
- The quoted price for your route.
- Whether that price applies to the outbound flight, the return or both.
- The purchase process and deadline.
- Any special conditions for bulky equipment.
The answer may depend on each passenger’s ticket. A general rule on the airline’s website is therefore not always enough to determine the conditions for your booking.
Changes or cancellations: separate information from decisions
Want to cancel your ticket, change the date or find out what options are offered after a flight cancellation? Explain exactly why you want to call.
In a complex situation, start by asking about the options, fees and steps to follow. If you only want information, specify that no changes should be made.
Example request
“Call customer service to ask how to add a 23 kg checked bag to my outbound flight. Ask for the total price and the payment steps. Do not change my booking or agree to any purchase.”
This example is fictional and does not describe a call that has already taken place.
An AI agent to prepare the conversation with the airline
This solution helps you get the information you need without handling the whole conversation yourself. It can be useful when you have limited time or the call needs to take place in another language.
Lucien takes part in the phone conversation. This does not give it access to the airline’s internal booking system. The team you contact follows its own procedures, management rules and any operational constraints.
If a human adviser needs to verify your identity or obtain your personal consent, you will need to continue directly with them.
Prepare the right information
Provide the airline’s name, its official number, the dates and your question. Share a booking reference only if it is necessary. Avoid personal information unrelated to the request.
For a business trip, also check your company’s instructions. A ticket booked through a travel agency may require you to go through that agency to make a change.
The aim is to simplify the traveller’s experience while leaving important decisions in their hands.
Frequently asked questions
Can Lucien guarantee a change to my ticket?
No. The airline decides which operations it accepts and may require your personal involvement, a payment or an action in its system.
Can I call a foreign airline?
Check the supported languages and destinations. Availability depends in particular on the number you need to contact.
What should I do if departure is imminent?
Contact the airline or its airport staff directly. A delegated request does not guarantee an answer within the time you need.
How do I find out the actual outcome of the call?
Read the report and the materials available after the conversation. Check any changes in your booking before adjusting your travel plans.
How much does the request cost?
The cost may include preparation and the call. Check the estimate and how pricing works before starting your request.
Prepare your call and get on with your day
At work or while preparing your trip, gather your questions and specify what Lucien can ask on your behalf.